We offer a range of shipping options, including standard, DHL Express and Nova Poshta delivery worldwide. You can choose your preferred shipping method at checkout.

All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email.

• Domestic orders are typically delivered within 1-2 days
• International orders may take 5-15 business days to arrive, depending on your location and the selected shipping method. Delivery times are estimated and may vary due to factors such as customs processing or local postal services

In case you’d like to change your shipping address, please contact us immediately at cs@kseniaschnaider.com, and we will do our best to assist.

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your order via the carrier’s website.

Orders are processed quickly, so we're unable to make changes or cancel them once they’ve been dispatched. In case you need assistance, please contact us as soon as possible at cs@kseniaschnaider.com, and we will do our best to help.

In case you've made an error in the shipping information, please contact us immediately at cs@kseniaschnaider.com. We'll do our best to correct it before the order is dispatched.

Our system only allows one discount code to be applied per order. Please choose the code that gives you the best deal!

We offer a detailed size guide to help you select the correct size based on your measurements. If you’re unsure about sizing, feel free to reach out to us at cs@kseniaschnaider.com, and we’ll be happy to assist you.

We recommend following the care instructions on the product's label for proper maintenance. For any specific fabric care tips or questions, feel free to contact us via cs@kseniaschnaider.com.

Yes! We use vintage fabrics and textile waste to create most of our collections, which promotes sustainability by reducing waste and reusing materials. Each piece is crafted with a commitment to eco-conscious design.

In case the item is available for pre-order (button will be shown on a product page), it will be handcrafted specifically for you within 10-20 business days.

Yes, you can combine a pre-order with other items in the same order. Please note that your entire order will be shipped out once all items, including the pre-order piece, are ready. If you need an item shipped sooner, please get in touch with us via cs@kseniaschanider.com.

Yes, we accept returns and exchanges and issue a refund or send an exchange once the order is inspected within 1-3 business days. Please contact us at cs@kseniaschnaider.com for detailed instructions.

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect. Please note that original shipping charges are non-refundable.

Once we receive your return, please allow 1-3 business days for us to process the refund. The refunded amount will be credited to your original payment method.

You can reach our customer service team by email at cs@kseniaschnaider.com. We aim to respond to all inquiries within 24 hours.

We love collaborating with like-minded creatives! Please send us an email at cs@kseniaschnaider.com, and we’ll review your proposal.

Our main retail store is located in Kyiv, Ukraine by the address Myhailivskyi Ln. 24. We work everyday from 12:00 till 20:00. For any inquiries, please contact us at cs@kseniaschnaider.com.